Shipping costs calculated at checkout. Please allow up to 2 business days for orders to be processed and dispatched. Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order.

We're happy to facilitate exchanges for new, unused products in original packaging. Just make sure you contact us within 14 days of receiving your order. Kindly note, that Lucky Bag products and limited edition collections are final sale and are not eligible for return unless faulty or damaged on arrival. Please refer to our return policy for detailed information.

Enjoy a 12 month warranty period from date of purchase. Damaged reusables can either be repaired, replaced or refunded (whole/partial). The reusable must be returned with proof of purchase. Warranty is void if the reusable has been incorrectly used or cared for.