How do I remove stains from my Reusable Cup?

Posted by Frank Green UK Admin on

The inside of your Reusable Cup is stain and odour resistant. If you've got a coffee stain on the outside of your Original or Next Generation Reusable Cup, you can try scrubbing the stain with detergent, soaking it in soapy water, or popping it in the dishwasher for a thorough wash. It might take a few washes to remove the stain. For tough stains, we would recommend soaking over night in a bicarb mixture. If you've got a stain on your Stainless Steel Reusable Cup or Bottle, rub gently with a soft cloth and some warm, soapy water.

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Why is my Reusable Cup or Bottle leaking?

Posted by Frank Green UK Admin on

Your Reusable Cup or Bottle shouldn’t be leaking! Let’s get this sorted out for you. We'd first suggest double checking that the liquid isn't filled over the max fill line as this is the most common cause of leakage. Another suggestion is that after pouring hot liquid into your cup, keep your lid off for a moment to allow the steam to escape before screwing on tightly. In some instances, the pressure of steam can cause liquid to rise up and over the lid of the base, which can cause leakage.  Another alternative is that something may have come loose...

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How do I assemble my lid?

Posted by Frank Green UK Admin on

We’ve created the below video that steps you through assembling your frank green lid. Take a look. It’s quick. It’s easy. You’ll be sipping in no time.  

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