frank green ships globally and can send your parcel to most countries around the world. If you’re unable to find your shipping destination in the drop down list in the checkout, please contact the customer service team at firstname.lastname@example.org
If you haven’t received your order yet and your tracking information hasn’t been updated in a few days, the quickest way to resolve is to lodge an enquiry with the courier your parcel was sent with. This can be done via their website.
If you aren’t having any luck just contact us with your tracking number and the issue for support.
Unfortunately, we aren’t able to make amendments, additions to or cancel an order after it’s been processed through the frank green website.
Once you receive your order, your welcome to exchange any unused products in their original packaging within 14 days of purchase.